GAME Store Is Currently Taking CVs – Apply Today

About the job

GAME Store Is Currently Taking CVs – Apply Today



Summary:


Hey there, middle schoolers! Have you ever wondered what it takes to create an amazing shopping experience? Well, it all starts with effective leadership and execution of various Sales and Merchandising functions within the store. In this blog post, we'll explore how to maximize profitability, improve store performance, and enhance team productivity. Let's dive in!


Functions / Responsibilities:


Customer Experience


  • Be friendly and helpful to customers by greeting them, thanking them, and offering assistance.
  • Resolve any conflicts or complaints from customers in a timely manner.
  • Make sure your team understands and follows the company's customer experience initiatives.
  • Create action plans based on customer experience reports to improve the overall experience.
  • Ensure that all associates are dressed appropriately according to company standards.
  • Make sure your team has the necessary skills and product knowledge to provide excellent customer service.
  • Build relationships with customers and focus on fulfilling their needs.
  • Ensure that service levels are top-notch in your area of responsibility.


Inventory Management


  • Work with the category team to keep track of stock levels and turnover.
  • Follow up on repairs and returns to ensure they are processed in a timely manner.
  • Stay in touch with suppliers for special promotions and other important matters.
  • Maintain core stock and promotional lines according to company standards.
  • Monitor stock replenishment and integrity through the gap scanning process.
  • Analyze SAP CAR reports and come up with strategies to improve store performance.
  • Take action on aged or obsolete stock according to company procedures.

Merchandise and Marketing


  • Implement signage standards as outlined in the Signage Manual.
  • Keep store displays updated according to company standards.
  • Create visual displays to promote new products, local events, and seasonal themes.
  • Coordinate with the merchandise team to replenish stock from the distribution areas to the sales floor.
  • Ensure that stock is displayed correctly with the right labels, barcodes, and prices.
  • Implement the latest version of space planning and update "out of stock" items through gap scanning.


Stock Loss


  • Follow all policies and procedures to minimize stock loss.
  • Secure merchandise according to relevant security measures.
  • Maintain stock integrity and adhere to high-risk policy and procedures.
  • Review high-risk schedules and report any discrepancies.
  • Conduct stock take post mortem action plans.
  • Manage adhoc modular counts as required by the company.

Expenses


  • Ensure that all expenses are within the budget, including scheduling, overtime, auction costs, and more.
  • Effectively manage TK records, such as schedules, leave types, clockings, and audit trails.
  • Follow company procedures for mark down and swell allowances.
  • Manage auction costs according to company procedures.

Sales


  • Communicate daily sales targets to associates.
  • Keep everyone aware of sales performance to positively impact the weekly target.
  • Review Floor Managers' performance using the weekly sales performance report.
  • Support, coach, and motivate your team to exceed sales targets.
  • Follow up on call back vouchers daily.
  • Plan and coordinate in-store promotional activities.
  • Analyze market trends and their impact on sales.

Leadership


  • Continuously enhance your skills and develop new ones.
  • Ensure that all associates receive regular training to meet the required standards.
  • Coach and develop your team to achieve store standards.
  • Complete the Individual Development Training Pack (IDTP) for your team and have regular one-on-one conversations.
  • Adhere to the performance improvement process (PIP).
  • Follow company requirements for onboarding new associates.
  • Understand the disciplinary investigation and hearing processes.
  • Participate in the recruitment and selection process of associates.
  • Promote collaboration between teams.
  • Act with integrity, provide excellent service, strive for excellence, and respect others.
  • Achieve win-win outcomes when resources are limited.

General


  • Create and implement daily work plans.
  • Maintain compliance with OHASA, stock loss, and Massmart audits.
  • Ensure optimal service levels by scheduling according to peaks and valleys.
  • Maintain overall cleanliness and maintenance standards in the store.
  • Stay updated on Store Operations communication.
  • Conduct Management By Walk About (MBWA).
  • Be supportive, flexible, and assist with duties outside of your position when needed.

Requirements:


If you're interested in pursuing a career in this field, here are the minimum qualifications and experience required:


  • High school diploma (Matric)
  • Relevant tertiary qualification is a plus
  • 3 years of retail experience

Competencies & Skills:


  • Talent Management
  • Emotional Intelligence
  • Planning and improvement
  • Manage execution & results
  • Customer centric
  • Use appropriate judgment
  • Performance Management
  • Manage ethics & compliance
  • Agile
  • Strategic and Planning skills
  • Solution driven


APPLY FOR THIS POSITION


Posted on Nov 1, 2023.

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