Blue Label Telecoms - Call Centre Agents X20

 Location: Johannesburg – Gauteng

Job Type Classification: Permanent

Closing Date: Not Specified

Salary: Market Related

Blue Label Telecoms - Call Centre Agents X20



JOB PURPOSE


The customer support representative is responsible for helping our current clients by providing accurate information in a professional manner. They will report to the Inbound Call Centre Manager.


RESPONSIBILITIES


Product/Service Information

  • To quickly and effectively respond to calls
  • Log and resolve queries on Insight
  • Provide reliable information to dealers and clients
  • Assist walk-in clients with administrative tasks
  • Give the company precise feedback on inquiries and needs
  • Update the database with claimant information
  • Collaborate with service providers to ensure patients receive high-quality, affordable treatment

Product Knowledge

  • Conduct research and collect data using available resources
  • Provide customers with product and service information

Customer Service Mandatory

  • Provide excellent customer service to all clients
  • Show a focus on customers
  • Uphold the motto "customer is king"

Collaboration Mandatory

  • Work well with others to achieve common goals

Outbound Sales Duties and Responsibilities

  • Have strong oral and written communication skills
  • Be skilled at closing sales
  • Be self-driven, organized, and have good time management abilities
  • Handle unforeseen objectives
  • Be willing to work overtime and on weekends if needed
  • Create sales opportunities and close deals with potential customers
  • Analyze client requirements with minimal involvement
  • Persistently pursue decision-makers and influencers
  • Achieve sales revenue goals and provide customers with a great experience
  • Create and execute strategic plans to achieve goals
  • Communicate and work with departments internally and externally
  • Maintain relationships with partners and dealers
  • Promote customer acquisition through marketing initiatives
  • Coordinate with marketing, product development, and customer service to implement sales strategies
  • Handle customer questions and issues
  • Create and manage sales programs
  • Assist clients in understanding how our products and services meet their needs
  • Maintain regular contact with customers to foster relationships and boost loyalty
  • Engage decision-makers in conversations about products or services

Requirements


BEHAVIOURAL COMPETENCIES


  • Use language effectively
  • Establish accountability
  • Have resilience
  • Show social intelligence
  • Take initiative
  • Be conditionally flexible
  • Enhance operational procedures
  • Have excellent organizational, analytical, and problem-solving skills
  • Follow telephone protocol
  • Focus on providing excellent customer service
  • Be a team player
  • Be sincere, kind, and responsible

EDUCATION


  • Grade 12

EXPERIENCE


  • Previous employment as an outbound salesperson for one year
  • Excellent interpersonal, communication, and presenting skills
  • Understanding of Microsoft Office
  • Networking skills
  • Product knowledge for the company, including pricing, promotion agreements, version upgrades, fees and rules, rates, and financial services and goods for consumers

How to Apply?


Click here to apply online.



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